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Jahihi
+256 700 123 456Mon–Fri, 8:30am – 5:00pm EAT

Security centre

How we protect your account — and how you can protect yourself.

Security at Jahihi is a shared responsibility. We use industry-standard controls to keep your money safe. These pages explain how, and what you should do.

Think you've been a victim of fraud?

Call us immediately on +256 700 123 456 or email fraud@jahihi.ug. We answer fraud reports 24 hours a day.

How we protect you

Controls on our side.

We operate to the security standard expected of a regulated financial institution in Uganda.

  • Encryption in transit and at rest

    All traffic to our website and mobile app is encrypted with TLS. Customer data is encrypted at rest in our databases.

  • Hashed credentials

    Passwords are hashed with PBKDF2-SHA-256 and a per-user salt. We never store your password in a readable form — not even we can read it.

  • Session controls

    Sessions expire after 7 days. Only a hash of your session token is stored, so a database leak does not expose live sessions.

  • Failed-login lockout

    After five failed sign-in attempts for one email in 15 minutes, we lock that email out for the rest of the window.

  • Continuous monitoring

    We monitor for unusual activity on accounts and systems, and we test our defences regularly.

  • Regulator oversight

    We are supervised by the Bank of Uganda under licence MDL/2024/1234. Our controls are reviewed as part of that supervision.

Remember

What Jahihi will never ask you for.

Anyone asking for any of the following is not from us, no matter how convincing they sound or what number appears on your phone.

  • Your password, PIN or one-time code
  • Your full card number or CVV
  • Remote access to your device
  • Payment to release a loan or prize
  • Gift cards, vouchers or cryptocurrency as payment

Protect yourself

Six things that make you much harder to defraud.

Report a security concern

If something looks wrong, tell us.

You will not be wasting our time. Report anything that looks suspicious — a message, a call, a transaction you do not recognise — and we will investigate.

Reports are handled by our fraud team and reviewed within one hour during business hours, or the next morning for reports made overnight.

Call fraud team

+256 700 123 456

24 hours a day, 7 days a week

Email fraud team

fraud@jahihi.ug

Responses within Uganda business hours

Escalate to regulator

Bank of Uganda Complaints Desk

Or call +256 414 258 441

Help centre

Answers to common questions.

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Privacy policy

How we handle your personal data.

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Complaints

Formal complaints and how we handle them.

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